Questions & Answers
Our Premium and Select Partners have babybay in stock. Otherwise, we deliver within 48 hours of order placement, provided the item is available from stock.
Please feel free to browse our online shop or contact your local retailer, who will be happy to provide personal advice.
You can order spare parts for your babybay under the menu item Spareparts or from your local retailer. Our customer service team will be happy to send you an offer. Defective parts are, of course, replaced free of charge within the warranty period.
Of course, all babybay products come with a two-year warranty from the date of purchase. In case of a warranty claim, our service portal is available to assist you.
The babybay mounting brackets are designed for bed frame widths of up to 9 cm. However, we recommend using the babybay extension side for frames wider than 4 cm. This extension bridges bed frames up to 15 cm. The set includes a mattress insert that closes the gap between the babybay and the parent’s bed.
We recommend babybay Original up to 9 months and babybay Maxi up to 12 months. Of course, the duration of use varies from child to child. With the toddler bed extension for the babybay Original, babybay can accompany your child up to 7 years of age.
babybay can be easily attached to waterbeds with a bed frame. For waterbeds without a frame, we recommend placing the babybay next to the parents' bed with a closing grille and wheels.
You can find the appropriate assembly instructions for your product on the respective product page. Please enter your item number in the search field and scroll down.
Wiping with a slightly damp cloth is sufficient. For hygienic reasons, we recommend regularly turning and airing the mattress. For all fabric items, please follow the care instructions.
During production, the individual parts are hung up for painting, which creates small holes, and the paint finish around these holes may be slightly uneven. However, since these are located on the underside of the parts, they are no longer visible after assembly.
The small holes on the inside or outside of parts A, B, and C are caused by required safety bolts. These are present in all babybay models and are mandated by TÜV standards. The bolts, which are not always visible, serve for your child’s safety.
babybay has been TÜV/GS-tested for a load capacity of 50 kg. In internal tests, loads of over 100 kg were possible.
The varnish used meets the strict requirements of the European safety standard DIN EN 71 Part 3 (Safety of Toys). This means the surfaces are completely safe for health, even if your child sucks or bites them. All our fabrics comply with the OEKO-TEX Standard 100 Class I (products for babies and toddlers).
The maximum possible rail height measured from the mattress surface to the top edge of the rail is 32 cm. This varies depending on the height setting of the base plate and the chosen hanging position.
Should you have any reason for a complaint – which we sincerely regret – you will find a service card in the fittings bag of your babybay explaining all further steps. Please send this to us by post, fax, or email. Even easier and faster: submit your complaint online at https://support.babybay.de/.
Beech wood is a natural product – each piece is individual and unique in color and grain. Heartwood beech, in particular, is characterized by its special texture, knots, light and dark tones, and rustic appearance. Therefore, color variations may occur even within a single product.
The TOG value indicates the thermal resistance of textiles – in other words, how warm a sleeping bag is. TOG values range from 0.5 to 3.5. The thickness of the sleeping bag and your baby’s clothing should match the room temperature where your baby sleeps, not the season. The TOG value helps you choose correctly. The following chart shows which sleeping bag and clothing combination to use.
These are general guidelines. To check if the combination of clothing and sleeping bag is appropriate, feel your baby’s neck. It should be warm but not sweaty or damp. If the neck feels moist, your baby is too warm, and you should adjust the clothing or sleeping bag.