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Return and recall

Return and recall

Right of withdrawal
Consumers have a right of withdrawal. Please note that Tobi GmbH&Co.KG only takes back products that were purchased via our website The respective dealer is responsible for products purchased at other points of sale.

Revocation instruction / right of revocation
You have the right to revoke this contract within fourteen days without giving reasons. The revocation period shall be fourteen days from the day on which you or a third party named by you who is not the carrier have taken or have taken possession of the last goods. In order to exercise your right of withdrawal, you must inform us (Tobi GmbH & Co. KG, Wildmoos 2, 82266 Inning, Germany, fax: 0040-8143-99949-199, e-mail: of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter, fax or e-mail sent by post). You can use the attached sample revocation form, which is not mandatory. In order to comply with the revocation period, it is sufficient for you to send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of revocation
If you revoke this contract, we shall reimburse you for all payments received from you, excluding delivery costs, immediately and no later than fourteen days from the date on which we received notification of your revocation of this contract. For this refund we will use the same means of payment that you used for the original transaction unless expressly agreed otherwise with you; in rare cases charges may be levied for this refund. We may refuse a refund until we have received the Goods back free of charge or until you have proved that you have returned the Goods, whichever is the earlier.

You shall return or deliver the goods to us free of charge without delay and in any event no later than fourteen days from the date on which you notified us of the revocation of this Agreement. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the period of fourteen days.
You shall only be liable for any loss in value of the goods if such loss in value is attributable to a handling of the goods which is not necessary for testing their condition, properties and functionality.

Exclusion of the right of revocation
The right of revocation does not apply to the following contracts:
Contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual choice or destination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,
Contracts for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded,
Contracts for the delivery of sealed goods which, for health or hygiene reasons, are not suitable for return if their seal has been removed after delivery,
Contracts for the delivery of goods, if these have been inseparably mixed with other goods after delivery due to their nature, contracts for the delivery of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery,
Contracts for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts.

Sample withdrawal form
(If you want to cancel the contract, please fill out this form and send it back.)

To Tobi GmbH & Co. KG, Wildmoos 2, 82266 Inning am Ammersee, Germany, fax: 0049-8143/99949-199, e-mail:

I/we (*) hereby cancel the contract concluded by me/us (*) concerning the purchase of the following goods (*)/the provision of the following services (*)

Ordered on (*)/received on (*)

Name(s) of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only for paper communication)



(*) Delete as appropriate.

Status: Juli 2019